MedWorxs EHR Money-Back Guarantee Program

The Program will reduce the investment risk for physicians by guaranteeing the following:

•  - A solution that will always evolve to meet the standards and certifications for federal stimulus reimbursement programs of interest to physicians using MedWorxs LLC products.
•  - A solution that uses open standards and enables generally communication across the healthcare community.
•  - A fully-functional solution, and swift and professional implementation.
•  - Top quality training and support.

Terms & Conditions

” The Software will work properly” means the Software will materially perform in accordance with its User Materials during the Warranty Period providing updates are applied as they are available. If You notify MedWorxs LLC, in writing, of a material failure of the Software to perform in accordance with its User Materials and we fail to remedy such failure within 30 days from Your written notification, then upon your written request and return of all Hardware and Software purchased from MedWorxs LLC under the Agreement, the Agreement will be deemed terminated and Your refund will be promptly processed on a pro rata basis.

” We will train You to productively use the Software” Utilizing the train-the-trainer approach so as to enable You to use the Software, as stated in the User Materials, in a production environment. If we fail to make available such training sessions during the first two (2) years from the Effective Date, then upon your written request and return of all Hardware and Software purchased from Company under the Agreement, the Agreement will be deemed terminated and Your refund will be promptly processed on a pro rata basis. (Specifically excluded from the above are additional Service hours required as a result of (a) You requiring work which has already been performed and approved by You to be done again or done differently; (b) on-going adaptations to templates and clinical documents after the Software is already in use; (c) training or re-training as a result of new customer staff or customer personnel turnover; (d) end-user training and (e) additional location rollouts.)

” We will stand behind our Software with top quality support” means that provided You are current in your payment for Software Maintenance Services, we will provide You with high quality support services with guaranteed response times and should You notify our support department that the Software is inoperable then we will use our best efforts to: (i) respond to Your call within twenty four business hours (24) hours and (ii) remedy such matter, to the extent the trouble lies within the Software, within forty-eight business hours. If we fail to respond to the initial incident of such matter within twenty four business hours (“Failure”) and such Failure(s) occurs more than two times within a calendar quarter, then we will refund to You the full Software Maintenance Services fee paid by You during the calendar quarter.

” The Software is and will stay interoperable” means that we will use our best efforts to keep a general-released version of the Software in compliance with the Ambulatory Electronic Health Records interoperability standards set forth in CMS-sanctioned, national interoperability standards applicable to Ambulatory EHRs. Should we fail, within five (5) years from the Effective Date of the Agreement, to use our best efforts to keep a general released version of the Software in compliance with such applicable national interoperability standard for Ambulatory EHRs then You can terminate the Agreement and obtain a refund of the Software license fees paid by You provided: (i) You send us a written request for same, (ii) we fail to take such reasonable steps to correct such failure within 120 days from receipt of your written request and (iii) you return all Software and Hardware purchased from Company.

” The Software will remain robust and flexible to allow you and/or your providers, as applicable, to participate in federal health incentive programs” means that through our Software Maintenance Services we are, and will continue to be, diligent in providing features that enable the Software to capture and report clinical data in support of the efforts that You and/or Your providers, as applicable, make to participate in federal pay-for-performance and “pay for meaningful use” incentive programs.